Technical Support and Maintenance Plans

We provide quality technical support and maintenance for all of the website products and services we offer. Would you like to get more training or additional assistance with updating your website? Most of our clients will need this at some point, so we are happy to assist. We have several support plans available, and also offer custom support options as well. If you feel your needs are not met through the options listed below please contact us today so that we can get an idea of your specific needs and give you a custom quote.

Our standard support plan is great for those that want to have us available to make regular changes to their website. Also includes email support for helping you make edits too!

Turnaround time within 24 hours! ^{Turnaround time in most cases will be be within 24 hours during normal business days}
4 email support requests per month ^{An email support request is one where you need advice in making edits to your website}
30 minutes of phone support or website maintenance

Download our billing agreement and get started NOW!

Silver Support Plan

Our preferred support plan for those that need regular updates to their website to keep it dynamic and looking fresh! Also great for those that need unlimited email support.

Turnaround time within 24 hours! ^{Turnaround time in most cases
will be be within 24 hours during normal business days}
8 email support requests per month ^{An email support request is one where you need advice in making edits to your website}
One hour of phone support or website maintenance

Download our billing agreement and get started NOW!

Gold Support Plan

Platinum Support Plan

Our deluxe support plan for those that want to be sure their website is always up-to-date and that you receive our priority technical support service!

Priority support - get help FAST! ^{Priority Support means we will do our best to respond to your issue within 8 hours during normal business days, in most cases sooner!}
Unlimited email support requests per month ^{An email support request is one where you need advice in making edits to your website}
Two hours of phone support or website maintenance

Download our billing agreement and get started NOW!

Platinum Support Plan

Our most basic support plan is great for those that are still learning how to use our Content Management System and have questions about how to do common tasks.

Be confident as a webmaster knowing you can get help when you need it!
Up to 4 email support requests per month ^{An email support request is one where you need advice in making edits to your website}
Turnaround time within 24 hours! ^{Turnaround time in most cases
will be be within 24 hours during normal business days}

Download our billing agreement and get started NOW!

Email-Only Support Plan

Website Training "Refresher"- $60 One-Time Fee

This is great for clients that need to re-learn how to manage administrative aspects of their website or those that want to learn more advanced topics. Your website is a powerful dynamic tool and with ongoing training and support you will be able to fully harness its true potential.

Up to one hour of training from our staff
We generally provide remote training using "Desktop Sharing Software" so you can watch in real-time how we manage the site
We suggest having a training "refresher" course at least once every 6 months to ensure you are managing your website optimally.
Click here to contact us about scheduling a training session today >

* Please note that the our ongoing support plans can be canceled at any time, however there is a 3 month minimum requirement for all new contracts.